The rules we both work under. Written to be read rather than skipped — if anything here is unclear or you would like it changed for your project, say so before you sign. Last updated 26 August 2026.
The detail is below, but these four points are the ones that matter most to a client.
Every project has a written proposal with scope, price and dates. Where it disagrees with this page, the proposal is what applies.
On final payment, the deliverables are yours outright — code, designs, content, accounts and domains. Nothing is licensed back to you.
Projects can be cancelled with notice. You pay for work completed, we hand over what exists, and nobody is trapped in a retainer.
We commit to the work and the process. Nobody can honestly promise a Google position or a revenue figure, and we will not pretend otherwise.
Most disputes in this industry come from a vague scope. Ours are written down before anyone starts.
Before work begins you receive a proposal setting out deliverables, price, timeline and what is explicitly not included. Work starts once you accept it in writing and any deposit is paid.
If you want something outside the agreed scope, we will quote it separately before doing it. We will not add it quietly and invoice you later, and we will not refuse to discuss it.
Content, feedback, approvals and access, within the timeframes in the proposal. Projects almost always slip because material sits with the client — if that happens, timelines move accordingly.
The proposal states how many rounds of revision are included at each stage. Further rounds are quoted at our standard rate. This is stated up front so it is never a surprise.
Dates in a proposal assume timely feedback and content from you, and no significant scope change. We will flag slippage as soon as we see it rather than at the deadline.
Hosting, plugins, apps, licences and ad spend are billed by their providers to you, not by us. We will tell you what a project needs before you commit to it.
Fixed price for project work, quoted before we start. Monthly in advance for retainers and care plans. No hourly billing that grows without warning.
Prices exclude any tax, duty or transfer fee that applies in your country. Where local law requires tax to be added, it will appear on the invoice.
This section exists because too many agencies keep hold of things they should hand over.
All deliverables produced specifically for you: designs, code written for your project, content we wrote, and the configuration of your site. Intellectual property transfers to you once the final invoice is settled.
Your domains, hosting accounts, advertising accounts, analytics properties and store admin are registered in your name, not ours. We work inside them with our own access, never the reverse.
Our internal tools, reusable build components, frameworks and general know-how developed before or across projects. You get a licence to use these as part of your deliverable; you do not get to resell them as a product.
Plugins, themes, fonts, stock imagery and apps remain the property of their creators and are licensed to you under their own terms. We will tell you what is licensed rather than owned.
We may display completed work in our portfolio and describe what we did. If your project is confidential, tell us and we will keep it off the site — just say so before launch.
Content, logos, images and data you give us remain yours. By supplying them you confirm you have the right to use them, which matters because we cannot verify that for you.
An honest limitations section is worth more than a confident one. These are the things outside anyone’s control, and we would rather set the expectation now than argue about it later.
Nothing here limits liability for fraud, or for anything that cannot lawfully be excluded in your jurisdiction. Our total liability for any claim is limited to the fees you paid us for the work the claim relates to.
Short, but it matters — particularly for regulated or restricted categories.
You are responsible for the legality of your products, claims and business in every market you sell to, including licensing, labelling, advertising rules and any age or territory restrictions. We build what you ask for; we do not verify that you are permitted to sell it.
Content, product data, claims and imagery you give us are yours to warrant. If a third party brings a claim because of material you supplied, that sits with you rather than us.
We are developers and marketers, not lawyers, accountants or regulatory consultants. Nothing we say is legal, financial or compliance advice, and for regulated categories you should take proper advice.
If a clause here does not suit your situation, raise it before signing. Most of this is negotiable for a defined project.
Ask Before You SignSketchVolt, a digital agency operating remotely and serving clients internationally. Contact: hello@sketchvolt.com or +880 1879-153698. Where a written proposal names a different contracting entity, that entity is the one you are contracting with.
Unless your proposal states otherwise, these terms are governed by the laws of the country in which SketchVolt is established, and both parties agree to the non-exclusive jurisdiction of its courts. For larger engagements we are happy to agree a different governing law in the contract — ask before signing.
Either side may terminate with 14 days written notice. You pay for work completed to that point, we hand over everything produced so far, and any prepaid amount for work not yet done is refunded. Ongoing retainers can be cancelled with 30 days notice after any minimum term.
Tell us first and we will try to fix it — most disputes are a misunderstanding about scope. If that fails, both parties agree to attempt good-faith negotiation, and mediation if needed, before starting proceedings.
Thirty days from launch for bugs and defects in what we built, at no charge. That covers things that do not work as specified. New features, content changes and third-party breakages are quoted separately or covered by a care plan.
No, and be wary of anyone who does. Software has bugs, hosts have outages and third parties change APIs without notice. What we commit to is fixing defects in our own work within the support period, and responding promptly under a care plan.
We keep your business information confidential and expect the same in return. Either side can request a mutual NDA before detailed discussions, and we sign them routinely for white-label and agency work.
Yes. We decline work that is unlawful, that we believe misleads consumers, or that we do not think we can deliver well. We would rather turn something down than take payment for work we cannot stand behind.
That is covered in the privacy policy, which forms part of these terms. In short: we hold what you send us, we do not sell it, and you can ask us to delete it.
We may update this page for future engagements. The version in force for your project is the one published when you accepted your proposal, and changes here do not alter an agreement already made.
